Privacy & Cookies Policy

DATA PRIVACY POLICY The collection and processing of personal data was designed to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data. Alto House may, unilaterally and at any time, change, modify, amend or rectify this Privacy Policy, without the need for any prior notice.  

1. Person responsible for processing personal data

The person responsible for processing the data is the company Alto House, with an office at Rua de Berlim 39, 8000-278 Faro. You can contact the data controller at any time with any questions about data protection by email to info@altohouse.pt.  

2. Legal basis for the collection and processing of personal data

By accessing and using altohouse.pt, its content and/or our services, the user freely and expressly accepts and consents, by means of an unequivocal positive act, authorizes that his personal data, requested or optionally provided by him, be collected and treated by Alto House under the terms set forth herein.  

3. Purposes of processing personal data

The data provided and collected by Alto House are intended to:

• Send informational communications about our services.
• Develop our business and services.
• Send promotional communications.

Under the terms of the data protection legislation in force in the European Union (GDPR), the use of personal data must be justified under at least one legal basis for the processing of personal data. You can consult the explanation of the scope of each of these grounds.* The legal basis applicable to the collection and use of your personal data for customer service and marketing purposes is your consent. *Legal basis for the processing of personal data  

• When you have given consent to the processing of your personal data (for these purposes, you will be presented with a consent form for the use of your data, which consent can be subsequently withdrawn);
• When processing is necessary to enter into a contract with you or carry out its execution;
• When the treatment is necessary to fulfill the legal obligations that Alto House is subject;
• When processing is necessary to achieve a legitimate interest and our reasons for using it prevail over your data protection rights;
• When processing is necessary for us to declare, exercise or defend a right in legal proceedings against you, us or a third party.

 

4. Categories of personal data we process

Name and contact details: We collect your first and last name, email address, address, telephone number and other similar contact details. Demographics: Age, gender, country and preferred language. Usage data: We collect data about how you interact with our Services. This includes data such as the features you use, items you purchase, web pages you visit and search terms you enter. This also includes data about your device and the network you use to connect to our services, including IP address, device identifiers (such as IMEI number for phones), regional and language settings. Includes information about the operating systems and other software installed on your device, including product keys. And they include data about the performance of the services and any issues that have occurred as a result of your experience with those services. Location Data: We collect data about your location, which may be accurate or inaccurate. Precise location data may be Global Position System (GPS) data, as well as data identifying mobile towers and Wi-Fi hotspots, which is collected when you activate location-based services or features. Inaccurate location data includes, for example, a location derived from your IP address, or data that less accurately pinpoints your location, such as a city or postal code. Contents: We collect content from your files and communications whenever it is necessary to provide you with Services.  

5. Cooky Policy

A cookie is a small text file that a website places on your computer, phone or any other device with internet access, containing information about your browsing on that website. Cookies are used to facilitate navigation and make it simpler, and do not damage your computer. Our cookies have different functions:

• Essential Cookies: some cookies are essential to access specific areas of our website. They allow navigation on the site and the use of its applications, such as accessing secure areas of the site through login. Without these cookies, services that require it cannot be provided.
• Analytical Cookies: We use these cookies to analyze how users use the website and monitor its performance. This allows us to provide a high quality experience by customizing our offering and quickly identifying and correcting any issues that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on site usage, we may also use these cookies to highlight items or services on the site that we think may be of interest to users. These cookies are used only for the purpose of creating and analyzing statistics, without ever collecting personal information.
• Functionality Cookies: We use functionality cookies to allow us to remember user preferences. For example, cookies avoid typing the user’s name each time he accesses the site.

In summary, functionality cookies save user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.   The cookies used can be: – Permanent Cookies: they are stored at the level of the internet browser (browser) on their access devices (pc, mobile and tablet) and are used whenever the user makes a new visit to the website. They are generally used to direct navigation according to the user’s interests, allowing us to provide a more personalized service. – Session Cookies: they are temporary, they remain in the cookies of your internet browser (browser) until you leave the website. The information obtained allows you to identify problems and provide a better browsing experience. Yes, cookies can be disabled in your browser. It should be noted, however, that by disabling cookies, it may prevent some web services from working properly, affecting, partially or completely, navigation on the website. If you want to block or delete cookies on this website, you can do so by modifying your browser settings. Although the parameterization of each one is different, it is common to configure it in the “Preferences” or “Tools” menu. For more details on configuring cookies, consult the “Help” menu of your browser.  

6. Security of processing your personal data

Alto House employs measures to protect collected information from loss, destruction, disclosure, unauthorized access, misuse and alteration. Although the transmission of data over the internet or website cannot guarantee total security against intrusions, Alto House and our service providers and business partners, we use our best efforts to implement and maintain physical, electronic and procedural security measures designed to protect your personal data in compliance with applicable data protection requirements. Alto House adopts internal and subcontracting procedures (whenever they exist), to deal with cases of violations of personal data (susceptible to result in a risk to the rights of data subjects), namely in the detection, identification and investigation of circumstances, mitigating measures, circuits of information between responsible and subcontractor, involvement of Alto House and notification to the CNPD of the occurrence of personal data breaches, in accordance with the deadlines set out in the regulation (up to 72 hours after becoming aware of the breach).  

7. Period of Retention/Conservation of personal data

Alto House only keeps your data for as long as is necessary within the scope of the purpose for which it was collected. Once the maximum conservation period has been reached, your personal data will be irreversibly anonymized (anonymized data may be preserved) or will be securely destroyed. For the purposes described in this Privacy Policy (customer service and marketing) your personal data will be kept for a maximum period of 12 to 18 months from the collection of your consent or the last contact made (depending on what happens in last place) and if, within this period, you have not withdrawn your consent.  

8. Right of Access, Rectification, Cancellation and Opposition (ARC) of personal data

Under the terms of the GDPR, the data subject has the right to request access to personal data concerning him, as well as its rectification or deletion, from the controller. The data subject also has the right to withdraw the consent given to their treatment, at any time, without compromising the lawfulness of the treatment carried out based on the previously given consent. You may exercise these rights of access, rectification, erasure, limitation of treatment, opposition to treatment, portability or withdrawal of consent with Alto House by sending an email to info@altohouse.pt or written communication, by registered mail, to the address Alto House, Rua de Berlim 39, 8000-278 Faro.  

9. Right to lodge a Complaint with a supervisory authority

Under the terms of the RGPD, it is informed that the data subject has the right to submit complaints to the competent supervisory authority, in this case the National Commission for Data Protection. If you have any questions related to our use of your personal data, you should first contact us by sending an email to info@altohouse.pt or by sending a written communication, by registered mail, to the address Alto House, Rua de Berlim 39, 8000-278 Faro. Subject to certain conditions, you may have the right to ask us to:

• provide you with additional information about the use we make of your personal data;
• provide you with a copy of the personal data you have provided to us;
• we provide the personal data you have provided to another controller at your request;
• update any inaccuracies in the personal data we hold;
• that we erase personal data whose use is no longer legitimate;
• we limit how we use your personal data until the complaint you have raised is investigated.

Your exercise of these rights is subject to certain exceptions designed to safeguard the public interest (prevention or detection of crimes) or our interest (maintenance of professional secrecy). If you exercise any of these rights, we will analyze it and respond within 1 (one) month. If you are dissatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to file a complaint with your control authority (National Data Protection Commission – CNPD, Rua de São Bento , n.º 148, 3º, 1200-821 Lisboa | Tel: 213928400, e-mail: geral@cnpd.pt).  

10. Consumer Information

Pursuant to the provisions of article 18 of Law No. 144/2015, in the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity. ADR entities available for contracts signed in the district of Faro: CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve. Ninho de Empresas Building, Estrada da Penha, 8005-131 Faro Phone: 289 823 135 E-mail: support@consumidoronline.pt; Acimaal@mail.telepac.pt Web: http://www.consumidoronline.pt/  

11. Electronic Complaint Book

Customers or users who wish to express dissatisfaction with the provision of services, marketing of products or quality of service, may formally file a complaint, which is subject to analysis and treatment by Alto House. The complainant must indicate identification elements that enable the analysis and clearly and completely describe the facts that motivate the complaint. The complaint can be presented in three possible ways: – In the Electronic Complaint Book available at https://www.livroreclamacoes.pt – In the physical paper Complaints Book, available at the headquarters. – By email addressed to info@altohouse.pt Alto House always communicates the decision formally, whether the claimant is right or in other cases. All steps are taken to swiftly conclude the complaint processes. In cases of a high degree of complexity, the complainant is kept informed through the means considered most appropriate.